Contact
Last updated: 2026-08-12. Effective from: 2026-08-12.
Operator. The Service is operated by ФОП Даценко А.В. (A.V. Datsenko, sole proprietor registered in Ukraine), РНОКПП 3339403456 ("CallPing", "we", "us"). Mailing address: Plytkova str. 65/106, Kharkiv, Kharkivska oblast, 61047, Ukraine. Full identification details are in the Mailing Address section below.
How to Reach Us
We try to keep contact options simple. Pick the most relevant one.
General support
Email: [email protected]
For account questions, routing or scenario help, or anything where you're not sure where to send it.
Closing your account
The Service is currently provided free of charge. There is nothing to buy, no subscription to cancel, and no payment method on file — see Terms §2 and §7a. You can close your account at any time from the account settings page, with no notice period and no fee.
If you have a question about your account, or you believe you have been charged for anything, email [email protected] with the subject line "Account query" and we will look into it.
Security issues
Email: [email protected] for suspected vulnerabilities, exposed credentials, or any other security-sensitive report. We acknowledge security reports within 2 business days and aim to provide an initial assessment within 5 business days for credible reports.
Privacy and data requests
Email: [email protected] (or [email protected] marked "Privacy request" if you prefer the general support address — both reach the same triage workflow).
For exercising rights under GDPR, UK GDPR, CCPA, the Law of Ukraine "On the Protection of Personal Data," or other applicable data-protection law (access, deletion, rectification, portability, objection, opt-out of sale/sharing). See the Privacy Policy §8 for the full list of rights, identity-verification process, and statutory response times.
Reporting AUP abuse
If you believe a CallPing user is violating the Acceptable Use Policy — for example, you received an unsolicited automated call you believe was placed via CallPing — report it to [email protected] (or to [email protected] marked "Abuse report"). Include the time of the call (with timezone), the caller-ID number, and a short description of the call content. See the AUP "Reporting Abuse" section for the full report template.
Mailing Address
The Service is operated by:
- ФОП Даценко А.В. (A.V. Datsenko, sole proprietor registered in Ukraine)
- РНОКПП: 3339403456
- Country of registration: Ukraine
- Mailing address: Plytkova str. 65/106, Kharkiv, Kharkivska oblast, 61047, Ukraine
EU/UK/UA consumer-law identification requirements (GDPR Article 13(1)(a), EU Consumer Rights Directive Article 6(1)(c), UK CRA 2015) are met by this published mailing address together with the operator block above and the email contacts in the sections above.
Response Times
CallPing is operated solely by one person. The targets below are operational commitments, not contractual SLAs unless you hold a separate written agreement with us that provides otherwise.
| Request type | Target |
|---|---|
| General support inquiries (account, routing, scenarios) | Best-effort within 2 business days |
| Account queries (access, account closure, any unexpected charge) | Best-effort within 2 business days |
| Security reports via [email protected] | Acknowledgement within 2 business days; initial assessment within 5 business days for credible reports |
| AUP appeals (suspended/terminated account contesting the action) | Best-effort within 5 business days (see AUP "Right of Appeal") |
| Statutory data-protection rights requests (GDPR / UK GDPR / Ukrainian law) | Within 30 days, extendable by a further 60 days for complex requests with notice (see Privacy Policy §8) |
| Statutory data-protection rights requests (CCPA / CPRA) | Within 45 days, extendable as permitted by law |
The 2-business-day general-support target does not apply to statutory data-protection requests — those run on the longer GDPR / CCPA timetables above, with the identity-verification step described in the Privacy Policy. Customers holding a separate written agreement receive the response-time commitments set out in that agreement.
Status and Incidents
For real-time status of the Service, see status.callping.app. The status page is updated automatically and does not require an incident report from you.
If you observe a Service issue that is not yet reflected on the status page, please report it via [email protected] so we can investigate.
Updates
If any of the addresses above change, this page will be updated. The "Last updated" date at the top reflects the most recent revision.