Per-user pricing. Pooled call quota. No five-seat minimum.
Pooled monthly call quota that matches how on-call rotations actually work — one or two people carrying most of the load any given week. Card required at signup. No charge for 14 days. Cancel any time from your billing page before day 14 to avoid the charge.
Solo
$12
/user/mo billed yearly
or $14/user/mo if billed monthly
Prices exclude VAT/tax. Tax, if applicable, is added at checkout by Paddle.
- 1 user (hard cap — teams of 2+ choose Team)
- 500 calls / month
- Multi-PBX failover (5 servers, 4 SIP trunks)
- Schedules + per-date overrides
- TOTP 2FA + 30-day audit log
- 5 endpoints, 5 phones, 5 scenarios
- 14-day trial, card required at signup, no charge for 14 days
Recommended for teams
Team
$19
/user/mo billed yearly
or $24/user/mo if billed monthly
Prices exclude VAT/tax. Tax, if applicable, is added at checkout by Paddle.
- 2–25 users, 2,000 calls / month pooled
- Projects + member-routed alerts
- Multi-PBX failover (5 servers, 4 SIP trunks)
- Schedules, weekly templates + per-date overrides
- TOTP 2FA + 90-day audit log
- 10 endpoints, 20 phones, 10 scenarios
- Best-effort email support (we aim to respond within 2 business days; no SLA on Team)
- 14-day trial, card required at signup, no charge for 14 days
Enterprise
Custom pricing
For 26+ users or specific compliance / SLA / dedicated-trunk needs
Prices exclude VAT/tax. Tax, if applicable, is added at checkout by Paddle.
- 26+ users
- Custom call volume
- Unlimited endpoints / phones / scenarios
- SSO / SAML / SCIM
- Dedicated SIP trunk option
- Custom SLA, audit log (1 year+)
- Region pinning
- Dedicated support contact
Enterprise is invoiced directly by the operator outside Paddle’s checkout. Custom-invoiced — not sold through Paddle.
Compare plans
| Feature | Solo | Team | Enterprise |
|---|---|---|---|
| Users per org | 1 (hard) | 2–25 | 26+ |
| Calls / month (pool) | 500 | 2,000 | Custom |
| Daily safety cap | 100/day | 100/day | Negotiated |
| Endpoints | 5 | 10 | Unlimited |
| Phone numbers | 5 | 20 | Unlimited |
| Scenarios | 5 | 10 | Unlimited |
| Projects + member routing | — | 20 / org | Unlimited |
| Schedules | ✓ | ✓ | ✓ |
| Multi-PBX failover | ✓ | ✓ | ✓ |
| TOTP 2FA | ✓ | ✓ | ✓ |
| Audit log retention | 30 days | 90 days | 1 year+ |
| Public status page | ✓ | ✓ | ✓ |
| Time-based escalation | — | ✓ | ✓ |
| SSO / SAML / SCIM | — | — | ✓ |
| Custom SLA | — | — | ✓ |
| Dedicated SIP trunk | — | — | ✓ |
| Support | Community + docs | Best-effort email | Dedicated contact |
| Free trial | 14 days, card required | 14 days, card required | — |
Not an emergency service. CallPing must not be used as the sole or primary method for safety-critical or life-safety notifications. See Terms of Service for acceptable-use details.
Frequently asked
What happens after the 14-day trial?
At the end of your 14-day trial — i.e., the moment the trial
period expires (start of day 15 in the timezone Paddle uses for
billing) — your card is charged for the plan you selected at
signup. To avoid the charge, cancel from
your billing page
before day 15 — it is one click. The billing
page deep-links to Paddle’s hosted customer portal; we do not
store or view your full card details.
Can I change plans?
Yes — Solo ↔ Team and monthly ↔ annual are both available
from your billing page. Changes prorate automatically; the new plan
takes effect within seconds.
What about refunds?
See our refund policy for the binding
text. In short: monthly subscribers can cancel any time and keep
service through the end of the paid month (no proration). Annual
subscribers who cancel within the first 14 days are eligible for a
refund per our refund policy. After 14 days, no refunds are issued
for annual plans except where required by applicable law (including
the EU/UK statutory 14-day right of withdrawal, which runs in
parallel for consumers).
What payment methods are accepted?
Paddle.com is our merchant of record and accepts major cards (Visa,
Mastercard, American Express), plus PayPal, Google Pay, and Apple
Pay where available. Pricing on this page is in USD; Paddle
localises currency at checkout and handles VAT / sales tax in 30+
jurisdictions at checkout. The software itself is provided by
ФОП Даценко А.В.
(A.V. Datsenko, sole proprietor registered in Ukraine), РНОКПП
3339403456.
Is there a free tier?
No permanent free tier. Every plan includes a 14-day trial with a
card captured at signup; cancel any time in those 14 days from the
billing page to avoid the charge.
How does pooled call quota work?
Every seat in your organisation draws from the same monthly call pool.
A 5-person Team uses one 2,000-call/month bucket — not 5 separate ones.
That matches how on-call rotations actually work: one or two people
carry most of the load any given week.
What happens if I exceed the pool?
The org’s daily safety cap (100/day) acts as a brake against
runaway spend. The monthly pool is the per-tier feature gate —
if you’re consistently exceeding it, you’re probably ready
to upgrade. Upgrade anytime from your billing page; changes prorate.
What stops a runaway alert from calling me 500 times?
Three automatic brakes, all included on every plan and not
configurable away:
- A 60-second cooldown per phone number — the same number cannot be called twice within 60 seconds.
- A daily organisation cap of 100 calls per day — the hard ceiling regardless of plan, set well below any tier’s monthly pool.
- A 2-minute suppression window per endpoint after a successful call — if a webhook endpoint just rang someone’s phone successfully, the same endpoint won’t trigger another call for 2 minutes, even from a different alert.