Acceptable Use Policy

Last updated: 2026-04-28. Effective from: 2026-04-25.

Operator. The Service is operated by ФОП Даценко А.В. (A.V. Datsenko, sole proprietor registered in Ukraine), РНОКПП 3339403456 ("CallPing", "we", "us"). Mailing address: Plytkova str. 65/106, Kharkiv, Kharkivska oblast, 61047, Ukraine. Questions about this AUP can be directed to [email protected]; abuse reports to [email protected] (see Reporting Abuse below).

Purpose

This Acceptable Use Policy (the "AUP") governs your use of CallPing and forms part of the Terms of Service. By using CallPing, you agree to comply with this AUP. Violations may result in suspension or termination of your account.

CallPing is a webhook-to-phone-call alerting service. It exists to help operators get notified about systems they own and care about. It is not a marketing tool, a robocall platform, or a telecommunications harassment service. The rules below reflect that scope.

What You May Not Do

You may not use CallPing to:

Call people without their consent

• Direct CallPing to call any phone number unless you are the authorized user of that number, or have obtained the recipient's prior, informed, and documented consent to receive automated alert calls at that number.
• Configure alerting that calls customer or end-user phone numbers without an appropriate legal basis and consent record.

You are solely responsible for ensuring you have the right to direct calls to every phone number you configure. CallPing does not collect or verify consent on your behalf.

Send spam or marketing calls

• Use CallPing to deliver marketing, promotional, sales, political, fundraising, debt-collection, or survey calls of any kind.
• Use CallPing to deliver content unrelated to alerting — for example, to play prerecorded messages to large lists of recipients.

CallPing is for operational and incident alerting. Marketing or telemarketing use is not permitted regardless of consent.

Call emergency or restricted numbers

• Direct calls to emergency-services numbers (such as 112, 911, 999, 102, 911.A, and equivalents in other jurisdictions). These numbers are blocked at the platform layer in addition to being prohibited.
• Direct calls to premium-rate numbers, toll-free numbers (where prohibited by the jurisdiction), short codes, or test numbers.
• Direct calls to numbers in jurisdictions where automated outbound dialing requires a specific license you do not hold.

CallPing's platform-level safety net automatically blocks emergency-services numbers, premium-rate numbers, toll-free numbers, and short codes across 30+ countries. Attempting to bypass these protections is itself an AUP violation.

Commit fraud, abuse, or illegal acts

• Use CallPing to harass, intimidate, defraud, threaten, or impersonate any person or entity.
• Use CallPing to engage in any activity that violates the law in your jurisdiction or in the recipient's jurisdiction.
• Use CallPing to interfere with the operation of any third party's network, system, or service.

Abuse the platform itself

• Reverse-engineer, decompile, or otherwise attempt to derive the source code of any part of the Service, except to the extent permitted by applicable law.
• Scrape, crawl, or otherwise harvest data from the Service in an automated way that is not part of normal Service usage.
• Probe, scan, or test the vulnerability of the Service, or breach any security or authentication mechanism, except under a coordinated disclosure (see Security page).
• Generate webhook traffic intended to disrupt, exhaust resources, or otherwise abuse the Service or its third-party providers (including SIP trunks).
• Submit webhook payloads larger than allowed limits with the intent to disrupt service.

Share access improperly

• Share your account credentials, JWT tokens, API keys (X-Alert-Key), or organization invite codes publicly or with anyone not authorized by your organization.
• Use the Service to enable a third party to access functionality without their own account, in a way that resembles a resold service or proxy.

Misrepresent your identity or organization

• Sign up using a false identity, false organization name, or false contact information.
• Impersonate another individual or entity within the Service.

Abuse paid-plan billing or trial mechanics

The following are AUP violations:

• Chargeback abuse. Filing a chargeback with your card issuer is your right under your card-network agreement and we will not penalise you for exercising it in good faith. The following are nevertheless treated as AUP violations and may result in account suspension or termination at our discretion: (a) repeated unsubstantiated chargebacks (two or more within a 12-month period that are subsequently withdrawn or denied by the card network), and (b) chargebacks filed in evident bad faith — for example, after a refund had already been issued, or where the cardholder admits in correspondence that they used the Service materially. Chargebacks filed where CallPing has failed to respond to a refund request within fourteen (14) days, or where CallPing's response is unreasonable on its face, are not treated as abuse for the purposes of this provision. Where a chargeback was filed in error (e.g., automated card-issuer fraud-protection that you did not initiate), please contact [email protected] promptly so we can work to reverse the dispute and reinstate your account. This wording is aligned with Refund Policy §7 — both documents apply the same rule.
• Payment fraud. Any attempt to bypass payment, use stolen or unauthorized payment instruments, manipulate billing through synthetic-identity accounts, or defraud Paddle (our merchant of record) results in immediate termination of all associated accounts. We cooperate with Paddle's fraud-prevention systems and with lawful authorities investigating payment fraud.
• Trial abuse. The free trial is offered once per customer or billing entity. Creating multiple accounts (whether under different email addresses, different organization names, or otherwise) to repeatedly access the 14-day free trial is an AUP violation. Detection may use various anti-fraud signals processed by CallPing and by Paddle (our merchant of record) under the legitimate-interest legal basis for fraud prevention (GDPR Article 6(1)(f)); see Privacy Policy §4 for the legal-basis mapping and §6 for sub-processor coverage.
• Subscription circumvention. Creating new organizations or accounts to reset quotas (call pool, daily cap, audit-log retention) within an existing customer's effective billing relationship is an AUP violation. Pooled call quotas are an org-level, plan-level construct; routing alerts through a parallel free-tier-style account to dodge the cap on your paid org will result in suspension of all associated accounts. Repeated or deliberate circumvention may result in permanent termination of those accounts.

For the official cancellation mechanism, see the Terms of Service §7b (Cancellation and Subscription Lifecycle) and the Refund Policy. Cancellation through the Paddle customer portal or via [email protected] is the supported path for ending a subscription; chargebacks are not an acceptable alternative.

Phone-Number Consent (Important)

Because CallPing's core action is automatically calling a phone, the most common AUP violation we expect is calling a number without proper consent. The penalties for getting this wrong vary by jurisdiction, but in several major markets they are substantial and run against you (the customer), not against CallPing.

United States recipients — TCPA compliance required. If you configure the Service to place calls to phone numbers in the United States, you are solely responsible for compliance with the Telephone Consumer Protection Act (47 U.S.C. § 227) and applicable U.S. Federal Communications Commission (FCC) regulations. TCPA violations carry statutory damages of USD $500 to $1,500 per call and do not require proof of actual harm to the recipient. You must obtain prior express written consent (or the lower-bar prior express consent for certain non-marketing categories, where applicable) from each US recipient before directing the Service to call them, and you must maintain records of that consent. CallPing does not collect or verify TCPA consent on your behalf, and the Service is not a substitute for any consent-collection or record-keeping obligations imposed by the TCPA.

European Union and United Kingdom recipients — ePrivacy compliance required. Automated outbound calls to recipients in the EU or UK are subject to the ePrivacy Directive (2002/58/EC) Article 13 and equivalent national laws (including the UK Privacy and Electronic Communications Regulations, "PECR"). You are responsible for obtaining the required prior consent before directing the Service to call any EU or UK recipient using an automated calling system, and for honoring opt-out requests under the relevant national rules.

Canada recipients — CASL and CRTC compliance required. If you configure the Service to place calls to recipients in Canada, you are responsible for compliance with Canada's Anti-Spam Legislation (CASL) and the CRTC Unsolicited Telecommunications Rules (which govern automatic dialling, prerecorded messages, and curfew rules). CASL penalties run up to CAD $10 million per violation.

Generally. You are responsible for understanding and complying with the laws that apply to:

• Your jurisdiction.
• The jurisdiction where each destination phone number is registered.
• The jurisdiction where each call recipient is located.

Use of the Service to deliver calls is also governed by our Terms of Service and Privacy Policy. In particular, §8 of the Terms of Service sets out your obligations regarding lawful basis for processing recipient data (including the specific TCPA obligations in §8a), and §4 of the Privacy Policy explains how recipient phone numbers are handled as part of call delivery. Failure to obtain and maintain the required consent from recipients before directing the Service to call them constitutes a breach of §8 of the Terms of Service and is an indemnifiable event under §13 of the Terms of Service — meaning you are responsible for any TCPA statutory-damages claims (USD $500–$1,500 per call), ePrivacy/PECR enforcement actions, or other third-party claims arising from calls placed without the required consent. Violation of those provisions also constitutes a material breach of this Acceptable Use Policy and may result in immediate suspension under the Enforcement section below.

Sanctions and Prohibited Geographies

You may not use the Service in or for the benefit of any individual, entity, vessel, aircraft, or jurisdiction subject to applicable sanctions, including those imposed by Ukraine (the operator's country of registration), the European Union, the United States (including the U.S. Department of the Treasury's Office of Foreign Assets Control, "OFAC"), and the United Kingdom (including the UK Office of Financial Sanctions Implementation, "OFSI"). CallPing may restrict or refuse service to certain jurisdictions or counterparties at any time to comply with applicable sanctions or export-control law, with or without notice.

Enforcement

If we believe you have violated this AUP, we may take any of the following actions, at our discretion:

1. Warning — we may notify you of the issue and ask you to correct it.
2. Temporary suspension — we may temporarily suspend your account, your organization, your specific endpoints, or specific phone numbers.
3. Termination — we may terminate your account.
4. Cooperation with authorities — we may report serious violations (e.g., fraud, harassment, illegal activity) to competent authorities.

For severe violations (such as fraud, mass spam calling, or attempts to call emergency services), we may suspend or terminate your account immediately and without prior warning.

Right of Appeal

If your account is suspended or terminated and you believe the decision was incorrect, you may appeal by contacting us via the Contact page. Please include:

• Your account email and organization slug.
• A description of the action that was taken and when.
• Why you believe the action was incorrect, and any supporting context.

We will review appeals in good faith and aim to respond within five (5) business days. Complex appeals may take longer; if so we will notify you with an updated timeline. The five-business-day target is an operational commitment, not a contractual SLA.

Reporting Abuse

If you believe another CallPing user is violating this AUP — for example, you have received an unsolicited automated call you believe was placed via CallPing — please report it to [email protected] (or, if you prefer, via the Contact page). Reports should include:

• The date and time of the call, with timezone.
• The caller-ID number displayed on your phone, where available.
• A short description of the call content (e.g., automated alert, prerecorded message, etc.).
• Any other context that would help us identify the originating account.

We investigate all credible abuse reports and treat unwanted automated calls as a serious AUP issue. Where the report is substantiated, we apply the enforcement actions described above and, where appropriate, cooperate with regulators and law-enforcement authorities.

Updates to This Policy

We may update this AUP when needed to address new abuse patterns, regulatory developments, or product changes. We will update the "Last updated" date at the top of this page when we do. Material changes follow the 30-day notice rule in Terms of Service §15.